Plan Your Visit

Amphitheater A - Z Guide

ADDRESS

Physical and Mailing Address - 4525 Graystone Quarry Lane, Franklin, TN 37064

ALCOHOL

We offer a wide variety of alcoholic beverages for purchase during your time at the venue, from mixed drinks to wine to beer. Local craft beers will also be offered on site. Must be 21 years of age or older and provide a valid ID.
You are not permitted to bring in any alcoholic beverages into the parking lot or venue.
Tailgating is not permitted. Parking Lot Concessions will be open prior to doors for food and beverage purchases pre-show.

ALL ACCESS PASSES

All Access Passes or Backstage Passes are not available for purchase. Visit www.ticketmaster.com to view any VIP packages that may involve a meet and greet or additional access. Please note, the ticket booth does not sell any meet and greet, backstage or venue passes.

AUTOMOBILE ASSISTANCE

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. The Amphitheater does not have tow or lockout services on site. Local towing companies may be found here: https://harpethtowing.com, https://gentrytowing.com, https://plunkett-roadside-towing.business.site

BABY CHANGING STATIONS

A Baby Changing Station is located in the Family Restroom in the main restroom building.

BAG POLICY

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”). No other bags of any type will be allowed.

BANNERS AND SIGNS

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

BICYCLE PARKING

We are providing a limited number of bicycle and motorcycle spaces. Locks and chains are not provided and the venue is not responsible for lost, stolen, or damaged property.

BOX OFFICE

The Box Office Ticket Booth is open on show days only. For most event days the box office will open at noon and will remain open until the main act goes on stage. Tickets can be purchased for any FirstBank Amphitheater event online. Any ticketing related inquiries will go through Ticketmaster.

CAMERA POLICY

SUBJECT TO CHANGE - The standard venue policy allows camera phones and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing small cameras in.

CAMPING

The venue does not allow camping or overnight parking of any kind.

CANCELLATION POLICY

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a show cancellation local media will be notified and any information about a potential reschedule will be made available via our social channels @firstbankamp. Contact your point of purchase for further information.

CAREERS

We will be hiring seasonal ushers, guest relations, box office, building operations, and concession staff. Please follow our social channels for job openings and updates!

CELL PHONES

Cell phones are permitted in the venue. 

CHILDREN

All of our events are all ages unless stated otherwise. Children 2 and under do not require a ticket, but must sit on a parent's lap.

CONCEAL AND CARRY

The venue does not allow weapons or pocket knives of any kind in the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles. Any weapons in vehicles should be secured and locked.

No props or toys that appear to be weapons will be allowed.

CONCESSIONS

We offer a wide variety of elevated southern food and beverage options throughout the venue.

Concessions are located on the main Ridge Level and the Canyon Level behind seating area 301-304. Additional concessions will be open in the general parking area pre-show.

CONTACT INFORMATION

Venue Phone number – (615) 763-3367
Physical and Mailing Address – FirstBank Amphitheater, 4525 Graystone Quarry Lane, Franklin, TN 37064

COSPLAY

Any prop or toy that imitates a weapon will not be allowed into the venue. Please leave these items inside your vehicle. Other items include: gas masks, motorcycle helmets and/or frightening rubber masks, sharp corners and edges on clothing, any artificial blood, similar-looking liquids (if you are unsure, consult the FirstBank Amphitheater Team in advance.) We kindly ask all guests to refrain from using any political signs and symbols.

CREDIT CARDS/Debit cards

We are a cashless venue. All concessions and merchandise stands accept Visa, MasterCard, and Amex credit/debit cards.

DOORS TIMES

Door times vary but are usually 90 minutes prior to show time. Please check the specific event page as these times are subject to change.

DRESS CODE

Guests entering the venue must be properly attired, which includes shoes. Proper clothing items must be worn at all times in the venue. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining in the venue.

DRINKING WATER

Guests are not permitted to bring water bottles, empty aluminum bottles, camelbacks, or any refillable plastic water bottles. Aluminum water bottles will be available for purchase at the concession stands.
Water fountains are located near the restrooms.

EJECTIONS

Any guest that is violating venue policy or law will be ejected from the property at the sole discretion of Management. Any offensive, rude, aggressive, dangerous behavior will not be tolerated and will result in removal from the venue with no refund.

EMERGENCY

MEDICAL

Vanderbilt LifeFlight has trained paramedics to assist with medical issues. The First Aid building is located house right of stage, and medical personnel will be roaming throughout. Any staff member with a radio can dispatch First Aid to the location needed.

SECURITY

Venue Security and Police are on site during events as well, in the event additional assistance is needed.

WEATHER

We work closely to monitor dangerous weather conditions. In the event of a weather emergency- we will communicate with guests that are inside of the Amphitheater as well as guests on their way to the venue. Please follow our social channels for the latest developments on event days:

Instagram: @firstbankamp
Facebook: https://www.facebook.com/FirstBankAmp/
Twitter: https://twitter.com/firstbankamp

ENTRANCE GATES

All fans should follow the venue signage for entry to their designated parking areas and gates. Please reference entry map below:

EVENT LISTING

A complete listing of all upcoming shows can be found at on our website and on Ticketmaster.com

FAN ASSISTANCE

If you need assistance while at an event, please visit our guest services locations (info tent found on the ridge level and inside the Box Office).  

FANS FIRST SWEEPSTAKES

Stay Tuned!!

FAN MAIL

We recommend visiting the artists website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

FLYERS

No printed materials, flyers, or petitions onsite.

GENERAL ADMISSION

Any tickets sold which read GA indicate a general admission area that does not have assigned seating. While your ticket will show A row number and a seat number, this does not reserve you a space within that area.

GROUP TICKETS

If you have a large party that will be attending a show and you would like to host a pre-reception, please contact Graystone Quarry Music at [email protected].

GUEST CONDUCT

Guests are expected to behave respectfully and in accordance with venue policy and state laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Any offensive, rude, aggressive, dangerous behavior will not be tolerated and will result in removal from the venue with no refund.

GUESTS WITH DISABILITIES

The venue strives to ensure that all of our fans have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know in advance so we are able to see if it's something we can facilitate.

Ticketing

Accessible tickets can be purchased online via www.ticketmaster.com. You do not need to call the box office to place an order as all of our accessible tickets are available through Ticketmaster. ADA seats may sell out prior to the show, so please make sure you purchase ADA tickets in advance.

Day of Show Parking

Accessible Parking is located within each parking area. (For GA parking, ADA spaces are located in Lot 2.) Vehicles must have and display proper hangtags or license plates in order to utilize ADA parking. ADA parking spots are limited.

Unexpected Needs

If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.ticketmaster.com to exchange all tickets for accessible seating.

Requests

If you will need an interpreter or hearing assistance, please contact us in advance. Please call 615-763-3367 to arrange for an interpreter for your visit.

Accommodations

Designated accessible restrooms are available on site and are located at restroom locations.

ITEM CHECK IN

If you bring an item to the venue that is not permitted we do NOT have an item check in or coat check on site. Guests will be asked to return said item to their vehicle or discard in the appropriate trash/recycling receptacle.

LOST OR STOLEN TICKETS

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. Please note we are only able to accommodate reprints for tickets that were purchased from a Ticketmaster authorized retailer.

LOST AND FOUND

If you lose an item while you are at an event- you can visit Guest Services located outside the ticket booth located on the Ridge Level or front entrance to see if it has been turned in. Graystone Quarry Music will hold any lost items onsite up to (7) days from the event.

MEDIA RELATIONS/PRESS PASSES

Any media inquiries need to be directed to the Amphitheater info line 615-763-3367.

MAPS AND DIRECTIONS

For GPS purposes, use this address: 4525 Graystone Quarry Lane, Franklin, TN 37064
From the North: Take I-65 South to Exit 59-B/Dickson. Take Exit 30 off of 840 Franklin/Lewisburg onto 431 South to the right. Continue for about one mile on 431 South until you pass Cowels Chapel Methodist Church and take the next left onto Harpeth School Road. At the stop sign, you’ll see the First Bank Amphitheater sign, proceed straight ahead and the Load- In Entrance is on the right.

From the South: Take I-65 North to Exit 59-B/Dickson. Take Exit 30 off of 840 Franklin/Lewisburg onto 431 South to the right. Continue for about one mile on 431 South until you pass Cowels Chapel Methodist Church and take the next left onto Harpeth School Road. At the stop sign, you’ll see the First Bank Amphitheater sign, proceed straight ahead and the Load- In Entrance is on the right.

From East and West: Follow 840 and take Exit 30 off of Franklin/Lewisburg onto 431 South to the right. Continue for about one mile on 431 South until you pass Cowels Chapel

Methodist Church and take the next left onto Harpeth School Road. At the stop sign, you’ll see the First Bank Amphitheater sign, proceed straight ahead and the Load-In Entrance is on the right.


MEDICAL ASSISTANCE

First Aid is located to the right of the stage. We have Vanderbilt LifeFlight trained personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here- please do so at First Aid so the syringe can be properly disposed of.

MEDICATION NEEDS

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

MERCHANDISE

Merchandise will be available for all concerts. The main Merchandise stand is located on the Ridge level, and various pop up cart locations throughout the property. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style or message of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

MURALS

We have various photo opportunities throughout the property. Our main mural attraction is by the restroom building. Please be sure to tag @firstbankamp in your photos. We love to see our fans having the best experience at our shows!

PAY PHONES

The venue does not have any pay phones on site.

PARKING

General Admission Parking is conveniently located onsite. Once you pull into the main gate entrance, you will be directed into a designated lawn area. Absolutely no street parking available. No oversized or commercial trucks, vans, trailers, and RVs are allowed.

Please see designated driver section for overnight parking policy.

PERMITTED ITEMS

Guests are permitted to bring in the following (*ALL ITEMS ARE SUBJECT TO CHANGE BASED ON THE DISCRETION OF THE ARTIST)

  • Phone Cameras (see camera policy above)
  • Small cross-body bags/purses (see bag policy above)
  • Stadium seating cushions less than 18 inches wide (as long as they don't have a back cushion and don't fold)

NON-PERMITTED ITEMS

  • Illegal drugs
  • Umbrellas
  • Stadium seating cushions more than 18 inches wide or that have a back cushion
  • Lawn chairs or additional seating
  • Beverages - no water bottles, soda, alcohol, juice, or energy drinks
  • Outside food of any kind
  • Weapons of any kind, including mace
  • Personal property that is a potential hazard to others (e.g. chains, wallet chains, or jewelry with spike edges)
  • Pocket knives
  • Fireworks
  • Electronics other than cell phones including but not limited to: Laptops, iPads, Professional Cameras, Kindles, Video Games, GoPro’s etc.
  • Hard coolers or coolers on wheels
  • Hydration Back Packs of any size
  • Baseballs, footballs, tennis balls, hula hoops, etc.
  • Scooters, skateboards, in-line skates, or personal motorized vehicles
  • Laser Pointers
  • Glow Sticks
  • Drones
  • Confetti
  • Selfie Sticks
  • Inflatable's of any kind
  • Large Backpacks and Luggage
  • Hiking or Climbing Equipment
  • Props or toys that resemble weapons
  • Unauthorized vending of any kind
  • Unauthorized solicitations, handbills, sampling, giveaways, etc.
  • Other items at the discretion of security

PREMIUM VIP SEATING

If you are interested in purchasing our season seats within our Cliff Side Suites, VIP Boxes, and Club Seats, please contact Dana Smaha at Live Nation at [email protected]. Neither guest services nor the box office can answer questions regarding pricing or availability for these locations.

RECORDINGS

Videotaping/Recordings are never permitted during events. Please see event specific information related to audio recording as some artists do allow audio recording.

RECYCLING

We participate in a venue wide recycling and sustainability program. All of our concession and catering products are compostable. To learn further details please visit our environment plan here. Please recycle where possible.

RE-ENTRY

Re-Entry is not permitted in the venue unless otherwise instructed by venue management. Please ensure that everything you will need for the event is brought in with you. If you arrive to the show before gates open, you will need to remain in the parking lot until gate opening time. If you do leave at any point in the evening- you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re-entry to the show allowed*.

RESPONSIBLE DRIVER PROGRAM

We care about your safety. If you are unable to safely drive out of the venue, we encourage you to leave your car overnight and take a ride share home or catch a ride with a friend. If you intend to leave your car, you must pick up a parking hang tag from the ticket booth and place on your car mirror. Any vehicles that do not have this identifier will be towed from the property. If you do leave your car, pick up must happen by 10:00AM the next day or it will be towed.

RESTROOMS

Restroom buildings are located on the Ridge Level near the concessions buildings and info tent.

RIDE SHARE/UBER/LYFT

No Public Transportation. We have a designated Uber/Lyft drop off and pick up area for fans who are grabbing rides. We are not near a major city, please order your ride in advance as it takes awhile to get here.

SCALPING TICKETS

Scalping or reselling tickets is strictly prohibited.

SEATING

We have Club Seating located in seating levels 101-103 and 201-205." "We have VIP Box seating directly behind the 100 levels.
We have Cliffside Suite seating on Levels 1 and 2.
We have Club Seating located in seating levels 101-103.
We have VIP Box seating located directly behind the club seating level.

SERVICE ANIMALS

Like many venues and other large places of assembly, FirstBank Amphitheater has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as certified service animals. We are consistent with ADA’s revised guidelines, defining “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability and that the animal must be harnessed, leashed, or tethered. The task(s) performed by the dog must be directly related to the individual’s disability and as such a person with a service animal, must purchase an ADA seat for space reasons.

SECURITY

Venue security is located throughout the venue and around the perimeter to ensure a safe and secure environment for our fans. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our onsite staff if any assistance is needed.

SMOKING & VAPING

We have a limited smoking section located next to the men’s restroom building. Smoking/Vaping in any other area on property, including the parking lots, could result in a $500 fine for cleaning fees per space.This includes cigarettes, vapes, e-cigarettes and any other similar product. 

STROLLERS

Strollers are not permitted due to size and storage availability.

TAG-A-KID

We offer a system called “Tag-A-Kid” that will aid in situations where a child may be separated from their parent or guardian. Simply stop by the Guest Services tent near the concessions area or the Box Office on show days to register your child’s emergency contact information and obtain a “Tag-A-Kid” wristband. If you are separated from your child during an event, track down any staff with a radio and report to the information booth and we will use the information provided to assist in reuniting you.

TRAFFIC

Traffic around FirstBank Amphitheater is assisted by Williamson County Police and a Professional Parking Company, PMC Parking. Various traffic plans have been approved to create the best experience for our fans and neighbors. We will be adjusting traffic flow and parking to improve fan and neighbor experience as we go. Please monitor traffic surrounding the area and plan accordingly when coming to the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social channels: @firstbankamp

UMBRELLAS & PONCHOS

Umbrellas are not permitted however you can bring your own poncho if needed.

VIDEO SCREENS

We have LED screens on each side of the stage to improve fan experience. Various venue messaging will be displayed on the screens.

VIP CLUB

The VIP Club is a private lounge with an outside patio for our VIP Boxes, Club Seats and Cliffside Suite ticket holders. The club will open an hour and a half before doors. VIP Club guests will have access to an air conditioned indoor space, restroom facilities, waterfall views, fire pits, premium cash bar and occasional live entertainment. VIP ticket holders will be notified with further information on dinner reservations. Please contact Dana Smaha at [email protected] for premium ticket information.

VIP HOSPITALITY RENTAL OPTIONS

Interested in hosting your friends, family or co-workers before a show? You need to contact your group sales rep to purchase group tickets to the show, and then fans have the opportunity to rent out various space options on the Graystone Quarry property. Contact us if you are interested at [email protected] Please note, all attendees must have tickets to the designated show.

VIP PARKING

If you want a more convenient parking space, you can upgrade to VIP parking for an additional fee when purchasing your ticket.

WEATHER

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social channels: @firstbankamp
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

WILL CALL

Will call tickets are available for pickup at the box office on show days only. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.

Lodging Nearby

Franklin/Cool Springs/Brentwood (sorted by distance to venue)
Hampton Inn & Suites Berry Farms (6.7 miles) 7101 Berry Farms Crossing, Franklin 615.599.3700
Holiday Inn Express Berry Farms (6.7 miles) 7100 Berry Farms Crossing, Franklin 615.499.5292
Residence Inn by Marriott Berry Farms (6.8 miles) 8078 Berry Farms Crossing, Franklin 615.716.1810
The Harpeth Hotel (10 miles) Downtown Franklin 130 2nd Ave N, Franklin
615.206.7510
Drury Plaza Hotel (11 miles) 1874 West McEwen Drive, Franklin 615.771.6778
Homewood Suites by Hilton Franklin (11.9 miles) 2225 East McEwen Drive, Franklin 615.465.0400
Franklin Marriott Cool Springs (12.6 miles) 700 Cool Springs Blvd, Franklin
615.261.6100
Hilton Franklin Cool Springs (13 miles) 601 Corporate Center Drive, Franklin
866.238.4218
Marriott Courtyard Cool Springs (13 Miles) 2001 Meridian Blvd, Franklin 615.778.0080
Embassy Suites (13 miles) 820 Crescent Centre Drive, Franklin 615.515.5151

Nashville Downtown
Omni (27.6 miles) 250 5th Ave S, Nashville 615.782.5300
JW Marriot (29.5 miles) 201 8th Ave S, Nashville
615.291.8600
Hilton Nashville Downtown (27.8 miles) 121 Fourth Avenue South, Nashville
615.620.1000
Sheraton Nashville Downtown (28.4 miles) 623 Union St, Nashville 615.259.2000

Nashville Downtown Boutique Hotels
506 Lofts (24 miles) Graystone Guests 5% off506 Church Street, Nashville
615.861-9535
The Russell (25 miles) Graystone Guests 5% offRussell Street, Nashville 615.861-9535
The Thompson (28 miles) 401 11th Ave S, Nashville 615.262.6000
Hotel Noelle (29 miles) 200 4th Ave N, Nashville 615.649.5000
The Bobby (29 miles) 230 4th Ave N, Nashville 615.782.7100
21c Museum Hotel (29 miles) 221 2nd Avenue North Nashville 615.610.6400

Nearby AirBnB Rentals for Groups: The Cottage at Graystone Quarry (On site) 4 Bedrooms • 3 Bathrooms • Sleeps 11 www.graystonequarry.com/cottage

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