FirstBank Amphitheater's Frequently Asked Questions

All fans should follow the venue signage for entry to their designated parking areas and gates. Please reference the entry map here:

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

For GPS purposes, use this address: 4525 Graystone Quarry Lane, Franklin, TN 37064

Special Note: Traffic flow into the venue is optimized for cars arriving on major highways. GPS might route you to small roads and back roads but those typically will not get you into the venue faster.

From the North: Take I-65 South to Exit 59-B/Dickson. Take Exit 30 off of 840 Franklin/Lewisburg onto 431 South to the right. Continue for about one mile on 431 South until you pass Cowels Chapel Methodist Church and take the next left onto Harpeth School Road. At the stop sign, you’ll see the First Bank Amphitheater sign, proceed straight ahead.

From the South: Take I-65 North to Exit 55 - June Lake Blvd (right). Take June Lake Blvd East.  Take a left on Highway 431 North. Continue for about two miles on 431 heading North.  Take a right on Harpeth School Road.

From East and West: Follow Highway 840 and take Exit 30 off of Franklin/Lewisburg onto Highway 431 South to the right. Continue for about one mile on 431 South until you pass Cowels Chapel Methodist Church and take the next left onto Harpeth School Road. At the stop sign, you’ll see the FirstBank Amphitheater sign, proceed straight ahead.

ALL points of sale including premier parking, merchandise, food & beverage will ONLY accept debit, credit or mobile pay (Apply Pay or Google Pay). All main concession stands take Visa, MasterCard, Discover and American Express. All merchandise stands take all major credit cards.

First Aid is located to the house right of the stage. We have Vanderbilt LifeFlight trained personnel that are available for any medical assistance. We have ambulances on site throughout the duration of the event. If you have a condition that requires you to use a needle for medication while you are here- please do so at First Aid so the syringe can be properly disposed of.

Main Field Parking is conveniently located onsite and included in the price of your ticket. Once you pull into the main gate entrance, you will be directed into a designated lawn area. Absolutely no street parking or waiting is available. No oversized or commercial trucks, vans, trailers, and RVs are allowed.

Accessible Parking is located within each parking area. (For Main Field Parking, ADA spaces are in Lot 3.) Vehicles must have and display proper hang tags or license plates to utilize ADA parking. ADA parking spots are limited and are first come first served.

If you want a more convenient parking space, you can upgrade to premium lawn parking for an additional fee when purchasing your ticket. Premium Field parking cannot be purchased the day of the show. Please visit our Upgrades page to purchase.

We care about your safety. If any guest feels unsafe to drive home after a concert, they may take a rideshare to their destination and retrieve their vehicle no later than 10 A.M. the following morning. Vehicles being left overnight MUST have an overnight permit from the box office to be placed on the car dashboard. Cars left longer than the designated time are subject to tow at the owner's expense.

We are providing a limited number of bicycle and motorcycle spaces. Locks and chains are not provided, and the venue is not responsible for lost, stolen, or damaged property. Helme ts are not allowed in the venue - please plan to lock them with your bike/cycle.

No Public Transportation is available to/from the venue. We have a designated Uber/Lyft drop off and pick up area for fans who are using rideshares. We strongly recommend scheduling ride pickup requests ahead of time.

Important: The rideshare drop off is not the ADA drop off. For an ADA drop off, please go to the Main Field Parking lot and then pull into the drop lane by the main pedestrian walkway.

Most events have assigned seats with every ticket. Any tickets sold which read GA or General Admission indicate a general admission area that does not have assigned seating within a Section. The General Admission Policy may vary according to the event. Please check event pages for specific General Admission policy details.

The General Admission area (or Pit) is located on the Floor of the Amphitheater and is standing room only. There are no chairs or seats.

If you have a large party that will be attending a show and you would like to host a pre-reception, please contact the Amphitheater at info@firstbankamphitheater.com.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

Accessible tickets can be purchased online via Ticketmaster.com.

Any Available ADA seating will be shown on the concert’s interactive ticket map. ADA seats may sell out prior to the show, so please make sure you purchase ADA tickets in advance.

The Box Office is open on show days only and opens 1 hour before show time. Tickets can be purchased for any FirstBank Amphitheater event here. Any ticketing related inquiries will go through Ticketmaster customer service.

Will call tickets are available for pickup at the box office on show days only. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.
 

We allow clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”. This applies to all bags including totes, clutches, and fanny packs. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicles.

We do not allow the following items into the venue:

• Illegal drugs
• Umbrellas
• Stadium seating cushions more than 18 inches wide or that have a back cushion
• Lawn chairs or additional seating
• Beverages - no water bottles, soda, alcohol, juice, or energy drinks
• Outside food of any kind
• Weapons of any kind, including mace
• Personal property that is a potential hazard to others (e.g. chains, wallet chains, or jewelry with spike edges)
• Pocket knives
• Fireworks
• Electronics other than cell phones including but not limited to: Laptops, iPads, Professional Cameras, Kindles, Video Games, GoPro’s etc.
• Hard coolers or coolers on wheels
• Hydration Back Packs of any size
• Baseballs, footballs, tennis balls, hula hoops, etc.
• Scooters, skateboards, in-line skates, or personal motorized vehicles
• Laser Pointers
• Glow Sticks
• Drones
• Confetti
• Selfie Sticks
• Inflatables of any kind
• Large Backpacks and Luggage
• Hiking or Climbing Equipment
• Props or toys that resemble weapons
• Unauthorized vending of any kind
• Unauthorized solicitations, handbills, sampling, giveaways, etc.
• Air Horns or noise makers.
• Other items at the discretion of security

We allow in:

• Clear bags no larger than 12”x6”x12” and unclear bags no larger than 6”x9”.*
• Service animals
• Electronics
• Strollers (not in seating areas, can be checked at Info Booth and held inside)
• Wheelchairs 
• Crutches & knee scooter 
• Waterbottles (guests are permitted to bring an empty multi-use refillable water bottle less than 27 oz.)
• Cushions (no more than 18in wide with no arms or back)
• Blankets
• Guests are permitted to bring food in a clear ziploc bag up to one gallon in size subject to visual search
• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

Policy Subject To Artist Preference - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens or if the camera lens zooms out more than 1 inch. will be considered professional and will not be permitted into the venue. The use of flash photography, removable lens devices or recording equipment is not permitted, unless otherwise stated by the venue or artist.

Cancellations will only occur in the event of severe weather, artist cancellation, or circumstances beyond control. In the event of a cancellation we will notify fans and any information about a potential rescheduled date will be made available via email. Refunds will be available at the point of purchase.

The venue does not allow weapons or pocket knives of any kind in the venue. No guest will be allowed to enter the venue with a weapon.

We participate in a venue wide recycling and sustainability program. All our concession and catering products are compostable. Please recycle where possible.
 
 
 
 
 
 
 
 
 
 

Venue security is located throughout the premises and around the perimeter to ensure a safe and secure environment for our fans. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our staff if any assistance is needed.

All shows will go on rain or shine. What this means is that if we encounter some wet weather, the show goes on. If there’s rough weather that requires us to temporarily pause the show, we’ll send everyone to their cars until it blows over.

The venue is on-call with a dedicated meteorologist watching the venue’s specific weather conditions and trends and will advise us on when it’s safe to return into the venue.

During this time, you can watch our official social media for updates for when it’s safe to come back and resume the concert. We’ll also have an opt-in text message system you can use to get our show weather updates.

Important: Don’t leave the concert or parking lot, even if other people decide to, or if you see some venue staff leaving (their shift might be over and that doesn’t mean the concert is cancelled). Please wait until you see an official social post, text message or message board telling you the event is over (most of the time severe weather is temporary and the concert continues later).

The venue will keep our fans notified via our social channels: @firstbankamp

Re-Entry is not permitted in the venue unless otherwise instructed by venue management (in the case of weather for example). If you arrive at the show before gates open, you will need to remain in the parking lot until gate opening time. If you do leave at any point in the evening - you will not be allowed back in without a new ticket.

*If you are removed from the venue due to a policy violation there will be no re-entry to the show allowed*.

Smoking is not permitted on the FirstBank Amphitheater in any building or common area, except in the designated Smoking Park located just beyond the the restrooms.

If you want a more convenient parking space, you can upgrade to premium lawn parking for an additional fee when purchasing your ticket. Premium Field parking cannot be purchased the day of the show.

If you are interested in becoming a FirstBank Amphitheater season ticket holder within our Cliff Side Suites, Boxes, or Club Seats, please contact Dana Smaha at Live Nation at danasmaha@livenation.com. There are a limited number of premium seats available for day-of-concert upgrades. Please stop by the Info Tent inside theh venue on the Ridge level.

The Quarry Club is a private pre-show party with an outside patio for our Boxes, Club Seats and Cliffside Suite ticket holders. The club will typically open an hour and a half before doors. Quarry Club season pass guests will have access to the air-conditioned indoor space, restroom facilities, waterfall views, fire pits, premium cash bar and live entertainment. Please contact Dana Smaha at danasmaha@livenation.com for premium ticket information.

We offer a wide variety of elevated southern food and beverage options throughout the venue.

Concessions are located on the main Ridge Level and the Canyon Level behind seating area 301-304. Concessions are also available in the main parking fields; exact times are subject to change per show.

We offer a wide variety of alcoholic beverages for purchase during your time at the venue. Mixed drinks, wine and a variety of craft and local beers are offered on site. Must be 21 years of age or older and provide a valid ID. ID’s will be checked with every purchase.

You are not permitted to bring your own alcoholic beverages into the parking lot or venue.

The Parking Lot Concessions will be open prior to doors for food and beverage purchases pre-show. All Parking Lot Concessions must be finished or disposed of before entering the venue.