Just inside the main gate we have a very helpful ADA team ready to assist you. The venue strives to ensure that all of our fans have a great time at our venue regardless of ability. If you need additional assistance while you are here, please let us know in advance so we are best able to accommodate you upon arrival.
The Amphitheater is in an actual reclaimed rock quarry – as such there are physical characteristics to the site that make it beautiful but also make it more of a challenge to get back to the performance area.
- No Drop off: There is no drop off next to the amphitheater.
- Distance: It’s an approximate ¼ mile uphill walk to the entry gate to the back of the quarry. The grade is ADA accessible and there are several places to pause and rest.
- Fields: Other than paved ADA parking places, the grass parking fields are actual fields that have uneven surfaces.
- Paved Surfaces: All paved surfaces are relatively even and ADA grade accessible.
Accessible tickets can be purchased online via www.ticketmaster.com. You do not need to call the box office to place an order as all of our accessible tickets are available through Ticketmaster. ADA seats may sell out prior to the show, so please make sure you purchase ADA tickets in advance.
There is no drop off area close to the amphitheater. Accessible Parking is located within each parking area. (For Main Field parking, paved ADA spaces are located in Lot 3.) Vehicles must have and display proper hang tags or license plates in order to utilize ADA parking. ADA parking spots are limited and are first come first served.
If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.ticketmaster.com to exchange all tickets for accessible seating.
If you will need an interpreter or hearing assistance, please contact us in advance. Please email [email protected] to arrange for an interpreter for your visit. Requests for these services must be made to us at least 14 days prior to the event to allow for sufficient preparation.
FirstBank Amphitheater welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal.
What we DO NOT support, and will not tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, leave your pet at home.
Venue Service Animal Definition: A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed.
Please note that all service dogs, including those from out of state are required to have a valid rabies certificate.
Service Animal Policies:
- Must be accompanied by the handler with the disability at all times.
- Must be under the control and supervision of their handler at all times.
- Service animals are not permitted to be left unattended under any circumstances.
- Handlers are required to be prepared for, and clean-up after, their animals at all times.
- We reserve the right to remove and/or refuse access to any service animal from the venue if that animal is deemed to be a health or safety threat to venue patrons, staff, or other service animals, or in violation of these policies.
The venue is fully navigable for people with mobility disabilities. The event amphitheater is held on paved concrete. Please note that while most of the concession areas are relatively flat, the Main Entrance to the amphitheater is on a slight incline. For any guest experiencing trouble making it to our entrance due to mobility, please ask any staff member with a radio for entry assistance.
We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. As there are no convenient charging stations available we recommend coming with fully charged mobility devices.
Restrooms: Designated accessible restrooms are available on site and are located at restroom locations.
Concessions: All concessions are fully accessible and located throughout the venue. If assistance is required, please ask an event staff member.
First Aid: We have a First Aid station located next to the stage on the right-hand side noted on the venue map. Professional medical staff can help you with your medical needs at this location. You may also contact the nearest staff member for medical assistance in the event of an emergency.
Medication Needs: It is recommended that guests bringing medication into the venue have it in the original labeled prescription container, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
If you have a condition that requires you to use a needle for medication while you are here - please do so at First Aid so the syringe can be properly disposed of.
Most concerts are loud and include flashing lights or strobing lights. Please plan to bring noise cancelling headphones, earplugs, sunglasses, or other necessities needed in order to enjoy the show.